Frequently asked questions.

Practical information about working with Cream Legal, including pricing, process and common enquiries.

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Do you offer fixed prices?

Fixed prices are available for selected services. More complex work is scoped and priced individually, because the circumstances and work required will vary. Pricing is agreed upfront rather than calculated on a time basis.

How much does it cost to make a Will in Victoria?

Cream Legal offers fixed price Wills. A standard Will is $660 including GST for one person, or $990 including GST for a couple with substantially similar estate planning requirements.

More complex estate planning, including matters involving business or company interests, trusts, self-managed superannuation funds, blended families or testamentary trusts, is priced according to the circumstances. We will confirm the scope and price with you before you proceed.

Looking for a complete estate plan? Fixed price packages are also available for Wills, enduring powers of attorney and appointments of medical treatment decision maker.

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Do you offer free initial consultations?

Cream Legal does not offer free legal consultations. A brief initial enquiry can be made without charge, but legal advice is provided only after the scope and pricing have been agreed. Before booking a consultation, Cream Legal will review the information provided and confirm whether a consultation is appropriate, its price and what it will cover.

How and when do I pay for legal services?

Our accepted payment methods are Direct Bank Transfer (EFT) and major credit cards. Payment terms are assessed on a case-by-case basis depending on the specific circumstances of your matter.

Our standard payment terms are 7 days. Where a specific stage of work is completed, we may require payment of our interim invoice before our documentation or advice is released to you. For consultation-based services, such as mortgage solicitor certificates or scheduled consultations, payment is due in full on the day of your appointment.

What services does Cream Legal provide?

Cream Legal advises on business sales and acquisitions, commercial contracts and business arrangements, property contracts and leasing, lending and security, estate planning, business succession and we also provide legal consulting services. See the Services page for more detail.

Do you review AI-generated documents or advice?

Yes. Cream Legal can review documents or information generated using artificial intelligence and assess their accuracy, suitability and legal effect in the context of your matter. We can identify gaps or risks and recommend changes. AI-generated material should never be relied on as legal advice without independent legal review.

What is AML/CTF and will it apply to me?

AML/CTF stands for anti-money laundering and counter-terrorism financing. From 1 July 2026, Australia’s AML/CTF regime was extended to certain services provided by lawyers, known as designated services.

To meet our obligations, Cream Legal may need to verify your identity and request information about you and your transaction. Whether these steps are necessary will depend on the services Cream Legal is engaged to provide and the particular circumstances of your matter. More information about what this may mean for you is available on our AML/CTF page.

Do you work with clients outside Melbourne?

Yes. Cream Legal works remotely with clients across Australia by telephone, video conference and email. In-person meetings may be arranged at client premises in south-east Melbourne and the Mornington Peninsula where appropriate.

Do I need to know exactly what I need before making contact?

No. A brief description of your situation is enough to begin. Cream Legal can then identify the legal issues involved and discuss the appropriate next step.

What happens after I make an enquiry?

Cream Legal will review the information provided and contact you to discuss the work required, timing and pricing.

Do you provide urgent advice?

Urgent enquiries may be accommodated where capacity permits. Please identify any deadline or time-sensitive issue when making contact.

Have a question not answered here?

Send us your query directly so we can provide the specific answers you need.

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